| Common reasons why you may not be receiving SWAG3 emails |
| 1. If you don’t read all your Swag3 emails: Your email server will think you’re not interested in Swag3 emails and will reduce the number of Swag3 emails you receive. |
| 2. Always check your Spam/Junk folders etc. Please note that email management software (for example “Outlook”) will have spam or junk mail folders, as well as the website of your email service provider. It is necessary to check all the spam or junk folders |
| 3. Add swag3@googlegroups.com to your “Safe senders list” In your Email “Settings” click on Junk mail Add the above Swag3 address to the Safe Senders List. The following You Tube videos maybe of help: https://youtu.be/7C-2awy6gqE (small advert first <skip>) https://youtu.be/x4VgK77OB2Y (ignore the reference to an engineering site) Again, do this for both the email management software and on the email service providers email page. |
| 4. Sign off your email with your name. |
| 5. Only click “Reply All” if you want to send your email to the whole group. If you only want to reply to the sender, click “Reply” |
| Technical reasons why “your” emails may not be received. |
| 1. Your email isn’t properly authenticated. When an email account is not authenticated, it means the email server is unable to verify that the email access is authorized. This can be caused by a number of issues, including: An incorrect password or username. Connecting to the wrong server. The email account has multi-factor authentication enabled. The email domain is blacklisted. Here are some things you can try to resolve the issue: · Reset your email password · Check your email application settings · Confirm your username is the full email address · Confirm the server name · Check if your local IP is blacklisted · If multi-factor authentication is enabled, turn it off or generate an app password · Confirm your SMTP server address, TLS Port number, or SSL Port number with your email service provider |
| 2. Your sending IP has a bad reputation. If your Domain Reputation is squeaky clean, but the server you’re sending your emails from has a very bad IP Reputation, the chances are very high that your emails will still be treated with suspicion by most mailbox providers, and your emails will end up in the spam folder. |
| 3. Your domain has a bad reputation. ESPs use domain reputation to decide whether to deliver an email from a particular sender. If a sender has a bad domain reputation, their emails will likely be blocked or sent to spam. Both domain and IP reputation are crucial for email deliverability. |
| 4. Your recipients marked your emails as spam. |
| 5. You don’t keep a clean email list. Email list cleaning is when you remove unengaged, unsubscribed, invalid, or duplicate contacts. It can improve the overall quality of your email list and increase the effectiveness of your email campaigns. |
| 6. Your forms are being abused. An email form is a website form that allows users to send information directly to the business or individual who runs the website. It is similar to sending an email, but instead of using an email program, users fill in the message on the website. The form typically includes fields for name, address, and type of comment. |
| 7. You don’t have a working reply-to address set up. |
| 8. Your emails don’t have a plain-text version. Plain text emails are just that—simple emails that only include plain text. They are the email equivalent to a letter written on a typewriter—no images or fancy fonts—just standard text. And while they may not be nearly as attractive as HTML-based emails, they play a significant role in a well-rounded email marketing strategy. |
| 9. You’re using link shorteners. URL shortening is a technique on the World Wide Web in which a Uniform Resourse Locator (URL) may be made substantially shorter and still direct to the required page. This is achieved by using a redirect which links to the webpage that has a long URL. For example, the URL “https://en.wikipedia.org/wiki/URL_shortening” can be shortened to “https://w.wiki/U”. |
| 10. You use open URL’s. An open URL is similar to a web address, but instead of referring to a physical website, it refers to an article, book, patent, or other resource within a website. |
| 11. You’re sending suspicious attachments. |
| 12. Your content triggers spam filters. Several reasons may lead to the categorization of emails as spam. Common triggers include the use of certain keywords or phrases commonly associated with unsolicited messages, the inclusion of excessive links or attachments, and patterns resembling typical spam behaviour. |
| 13. You’re using sloppy HTML. ECMASCRIPT 5 and later let scripts opt in to a new strict mode , which alters the semantics of JavaScript in several ways to improve its resiliency and which make it easier to understand what’s going on when there are problems. The normal, non-strict mode of JavaScript is sometimes referred to as sloppy mode. This isn’t an official designation, but you are likely to come across it if you spend time doing serious JavaScript code. |
| 14. If you have checked the following and are still having difficulties, contact your email service provider. SWAG will not be able to help with this as you will need to answer your personal security questions. |
| 15. If all else fails you may need to provide a new email address, possibly from a different provider. |
